Shipping & FAQ's

Q. Are you shipping during Level 4? 

A. No, orders placed during level 4 lockdown will be packed and shipped when we are at level 3.


Q. Can I pick up from your shop?

A.  Due to Covid-19 we are using local courier services for all purchases made through our online shop. Signage can be collected via our office. Please ensure to sanitise, sign in / scan our Covid tracer QR code.  


Q. Where is your shop located? 

A. 42F Porana Road, Wairau Valley, Auckland 


Q. Do you ship internationally? 

A. We are currently only shipping nationwide. 


Q. When will I receive my order?

A. Shipping takes 1-3 business days for the North Island and 3-5 business days for the South Island. 


Q. What happens if I want to return my item?

A. Returns- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.



Mystery Bag Terms and Conditions

All sales are final. No returns will be accepted unless a product is damaged or we see a refund is required due to other another reason. This will be decided at the discretion of Big Brown Industries Ltd. There is no guarantee which item/s you will receive. All boxes will be shipped within 48hours of order, Monday - Friday. 


All other inquiries please contact us through our Contact Us page.